Middle East Job

Senior Customer Services Representative | Qatar District Cooling Company (Qatar Cool)

Job Objective:
Supervise the customer services office and ensure all reports, contracts and databases are prepared and maintained. Deal with customer queries and solve customer related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to the company’s standards
Key Responsibilities and Accountabilities:
„XSupervise and review the drafting of customer contracts/ICSA¡¦s and deal with any customer related issues.
„XEnsure client data is correctly maintained within the client database and that all information from clients is correctly captured therein and from there into the contracts/ICSA.
„XEnsure that all client contracts are correct before sending out and ensure clients sign contracts in a timely fashion.
„XPrepare regular status reports on all activities of the Customer Services including, but not limited to number of customer complaints and queries, number of outstanding ICSA¡¦s and number of ICSA¡¦s prepared.
„XMeet with customers face to face to advice on the contracts/ICSA and deal with any queries arising. May involve the Customer Services Coordinator when problems and/or issues cannot be solved by him/her.
„XSupervise the follow up calls with clients about the status of the ICSA and ensure client receives, signs and returns in a timely fashion.
„XMay help providing information as required with Owners Units Sheet, including but not limited to, verifying load of each unit, receiving and entering meter serial numbers from O&S, entering Owner information from Master Sheet.
„XCoach and mentor direct subordinates to develop their skills and ensure continuous people developmentSkills
„XExcellent Customer Relation background
„XAdvanced computer knowledge
„XHigh attention to detail
„XVery good level of awareness of Organization’s operations including projects
and initiatives


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