Sales Manager | IKEA Kuwait
“Brief” role description:
• To ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Showroom and Self-serve furniture area operations.
• Work with the Communication & Interior Design manager to ensure that the IKEA store provides a commercial range presentation in the Showroom and Self-Serve areas to enable customers to perceive IKEA as a competent home furnishing specialist.
• Strive to reach the IKEA positioning objectives.
• Guide the performance in the Showroom and Self-serve furniture area operations towards maximized sales and optimized long-term profit by:
- applying sales methods in accordance with the Selling in the Showroom the IKEA way manual and the Range presentation the IKEA way manual.
- ensuring the implementation of the sales objectives defined in the furniture range sales budget.
- setting standards for the store operating procedures in the Showroom and Self-serve furniture area.
• Proper performance management of staff by ensuring that all co-workers are properly trained, and implementing development programs to secure the store performance and succession needs.
• Maintaining in-depth knowledge of the local home furnishings market (e.g. customers, trends and competition).
• Conducting regular competitor analysis and take appropriate actions based on agreements with your matrix manager.
• To develop and implement the annual business plan with the store management team in regards to your own department and areas of responsibility.
• Responsible for the planning, execution and follow-up of the stores’ commercial calendars.
• To work with the marketing and Sales & Range manager in Service Office to plan and organize marketing activities related to the commercial calendar.
• Consistently following up and communicating to the store manager, the store management team and the shopkeepers the agreed KPI’s within your area of responsibility.
General retailing experience:
• Mandatory 3+ years IKEA and/or 5+ years Habitat, experience in Retailing Sales.
• Must have strategic, analytical and tactical abilities.
• Must have a strong enthusiasm and interest in home furnishings.
• Must have the ability to quickly develop in-depth knowledge of local market business conditions and competitive environment.
• Must have highly developed merchandising and sales steering knowledge.
• Must be able to understand complex personal sales and the long decision-making process by customers buying furniture (which is usually a large investment for the customer).
• Work with the Communication & Interior Design manager to ensure that the IKEA store provides a commercial range presentation in the Showroom and Self-Serve areas to enable customers to perceive IKEA as a competent home furnishing specialist.
• Strive to reach the IKEA positioning objectives.
• Guide the performance in the Showroom and Self-serve furniture area operations towards maximized sales and optimized long-term profit by:
- applying sales methods in accordance with the Selling in the Showroom the IKEA way manual and the Range presentation the IKEA way manual.
- ensuring the implementation of the sales objectives defined in the furniture range sales budget.
- setting standards for the store operating procedures in the Showroom and Self-serve furniture area.
• Proper performance management of staff by ensuring that all co-workers are properly trained, and implementing development programs to secure the store performance and succession needs.
• Maintaining in-depth knowledge of the local home furnishings market (e.g. customers, trends and competition).
• Conducting regular competitor analysis and take appropriate actions based on agreements with your matrix manager.
• To develop and implement the annual business plan with the store management team in regards to your own department and areas of responsibility.
• Responsible for the planning, execution and follow-up of the stores’ commercial calendars.
• To work with the marketing and Sales & Range manager in Service Office to plan and organize marketing activities related to the commercial calendar.
• Consistently following up and communicating to the store manager, the store management team and the shopkeepers the agreed KPI’s within your area of responsibility.
General retailing experience:
• Mandatory 3+ years IKEA and/or 5+ years Habitat, experience in Retailing Sales.
• Must have strategic, analytical and tactical abilities.
• Must have a strong enthusiasm and interest in home furnishings.
• Must have the ability to quickly develop in-depth knowledge of local market business conditions and competitive environment.
• Must have highly developed merchandising and sales steering knowledge.
• Must be able to understand complex personal sales and the long decision-making process by customers buying furniture (which is usually a large investment for the customer).
Skills:
Communication skills
• Must have excellent communication and interpersonal skills
• Must be able to share knowledge and learning
• Must be able to build working relationships
• Must be able to speak and understand English
Communication skills
• Must have excellent communication and interpersonal skills
• Must be able to share knowledge and learning
• Must be able to build working relationships
• Must be able to speak and understand English
Leadership skills
• Must have proven leadership abilities and lead by example
• Must have the ability to bring out the best in co-workers and to motivate and develop the organisation
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
• Must have proven leadership abilities and lead by example
• Must have the ability to bring out the best in co-workers and to motivate and develop the organisation
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
Computer Skills:
• Professional use of MS-Office.
• Able to quickly learn and adapt to localized computer programs.
• Professional use of MS-Office.
• Able to quickly learn and adapt to localized computer programs.
Other
• The room sets and homes that are built up in the IKEA Showroom have a long lifetime before they are changed and involve a considerable amount of investment in products and working hours.
• The sales manager for furniture needs to have long-term planning capabilities to be able to handle this.
• Working with furniture sales requires the ability to lift heavy products from time to time so a good and strong physique is also desirable.
• The room sets and homes that are built up in the IKEA Showroom have a long lifetime before they are changed and involve a considerable amount of investment in products and working hours.
• The sales manager for furniture needs to have long-term planning capabilities to be able to handle this.
• Working with furniture sales requires the ability to lift heavy products from time to time so a good and strong physique is also desirable.
Stability:
• Proven by employment history.
• Proven by employment history.
Relocation:
• Willing to relocate to Kuwait.
• Willing to relocate to Kuwait.
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